A game is not working — what can I do?

We offer online technical support. Reach out via live chat with your order ID or name, and we will help you sort it out.

What is the difference between standard and premium?

The premium version extends the game library to 100,000 games. The standard version includes: R36S handheld, Type-C charging cable, 16GB TF card (system), 128GB TF card (game ROMs), and packaging.

Help Centre

Frequently asked
questions.

Q: How many games are included?

More than 20,000 games are built into the R36S, spanning 21 systems from the NES era to the PSP.

Q: Which emulators does the R36S support?

The R36S supports 20+ emulators, including PSP, Dreamcast, N64, PlayStation 1, NDS and SNES.

Q: Which countries do you ship to?

We offer free worldwide shipping. Delivery times vary by country, but in most cases your console arrives within 21 days.

Answers to what people ask most about the R36S — the games, shipping, and technical support. Still stuck? Reach us on live chat anytime.

01How many games are included?Games+

More than 20,000 games are built into the R36S, spanning 21 systems from the NES era to the PSP. You can browse the full game list here.

02How do I add new games?Games+

The R36S comes with two TF (microSD) cards. Simply drop new ROMs onto the game TF card, and you can swap or add games anytime. See our step-by-step guide to adding games.

03Which emulators does the R36S support?Games+

The R36S supports 20+ emulators, including PSP, Dreamcast, N64, PlayStation 1, NDS and SNES. Explore the full system list here.

04Which countries do you ship to?Shipping+

We offer free worldwide shipping. Delivery times vary by country, but in most cases your console arrives within 21 days.

05A game isn't working — what can I do?Support+

We offer online technical support. Just reach out via live chat with your order ID or name, and we'll help you sort it out.

06Does it support online features?Support+

Yes — with an external Wi-Fi connector, which is included with the premium version.

07What's the difference between standard and premium?Product+

The biggest difference is the game library — the premium version extends the database to 100,000 games. The standard version includes: R36S handheld ×1, Type-C charging cable ×1, 16GB TF card ×1 (system), 128GB TF card ×1 (game ROMs), and packaging.

Still have a question?

Our team answers on live chat around the clock — with or without an order.

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